Mac Install Troubleshooting

“Easy Data Transform” can’t be opened because it was not downloaded from the App Store

You might see the error message below when trying to start the EasyDataTransform.app file for the first time:

not downloaded from the app store

Easy Data Transform is not in the Apple App store, but it is signed with an Apple digital certificate and notarized by Apple. It is safe to download, as long as you download it from our website.

You can fix this issue by setting (at your own risk) System Preferences>Security & Privacy>Allow apps downloaded from to App store and identified developers.

Allow apps downloaded from to Anywhere

Then try to start EasyDataTransform.app again. Once it is working you can set System Preferences>Security & Privacy>Allow apps downloaded from back to App Store, if you wish.

“Easy Data Transform” is damaged and can’t be opened

You might see the error message below when trying to start the EasyDataTransform.app file for the first time from a USB Key:

Mac damaged download

If you get this warning try the following, in order, until it does work:

1. Download the .dmg file again

Delete the .dmg file and download it again from our Download page.

2. Install to /Applications first

3. Update ‘Allow apps downloaded from’

Try setting (at your own risk) System Preferences>Security & Privacy>Allow apps downloaded from to Anywhere.

Allow apps downloaded from to Anywhere

To make that setting visible you might have to turn off Gatekeeper (at your own risk) by typing in a terminal:

sudo spctl –master-disable

Then try to start EasyDataTransform.app again.

After the EasyDataTransform.app file is working, make sure to re-enable Gatekeeper:

sudo spctl –master-enable

And set System Preferences>Security & Privacy>Allow apps downloaded from back to the original setting (e.g. App store and identified developers).

4. Use xattr

Run the following (at your own risk) in a terminal:

xattr -d com.apple.quarantine <downloaded .dmg file path>

And then try to install from the .dmg file again.